Innovative Business Systems (IBS) | Easthampton, MA | Customer Service | Innovative Business Systems (IBS)

How can we help you? Contact us today! Our office hours are Monday through Friday, 8:30am to 5:00pm (excluding holidays), but our ticketing system never sleeps!

Primary Office

Innovative Business Systems, Inc.
161 Northampton Street
Easthampton, MA 01027
413.584.4274
800.584.4279

D.R. Facility and Collocation

Innovative Business Systems, Inc.
Marlborough, MA
(no mail or phone calls please)

General sales inquiries

To request more information or for general sales inquiries, please send a message to sales@for-ibs.com

Submit a service request

To schedule a service request, please send a message to service@for-ibs.com

Request a quote

To request a quote for a product, please send a message to quotes@for-ibs.com

Order or returns inquiries

To inquire regarding the status of an order or return, please send a message to orders@for-ibs.com

Remote Support

To initiate a remote support session with an IBS technician, please visit http://support.for-ibs.com

Alternatively, you may submit a service ticket or check on its status by accessing the portal located at https://connectwise.for-ibs.com/support/.

At IBS, we're here when you need us. We'll worry about your IT, so you don't have to.

Certifications: IBS technicians hold an extensive array of certifications from a variety of industry-leading technology companies. View expanded list

Authorized Reseller: IBS holds vendor authorizations from a variety of industry leading technology companies. View expanded list

Email Encryption: IBS has invested in ZixCorp secure email technology. Click to learn more

Help is on the Way!: Effective August 1, 2012, IBS acquired Tech Cavalry, an IT service company providing small office and home office clients with fast, reliable, affordable, and on-demand IT services. Visit the Tech Cavalry web site to learn more!